FAQS

WUKA Flex

• Which style is best for me?
• What would my size be in Flex?
• What if I am in-between sizes?
• Will my flow stay the same in this style?
• What Fabric Is Used In The Pants?
• How should the pants be washed?

Need help buying?

• What would my size be?
• Will I need to size up in the Basics range?
• What are period pants?
• How do WUKA period pants work?
• What is your sizing for teens?
• What is the right flow for me?

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Need help after placing an order?

• My WUKA pants have begun laddering on the mesh?
• Can I amend my order once it has been placed?
• I’ve forgotten to apply the coupon code?
• I think I have received a faulty pair of pants?

Need help caring for your WUKA?

• Washing your WUKAs
• My pants have a brassy stain on the inside gusset?
• Do I need to rinse immediately after use, or can I pop it in a bag and wait until I’m home?
• Can I leave my WUKA in a bucket of water to soak until my next wash?
• How long do I rinse my WUKA before washing?
• I accidentally used fabric softener on my WUKAs, are they ruined?

Need protection for a particular reason?

• Which styles have a high gusset?
• Whats the best style for my teen?
• What to wear to the gym?
• Do you have pants suitable for swimming?

Delivery

• Where is my order?
• How much will my shipping cost?
• How long will my order take to arrive?
• Where do you ship to?
• What are the european and international import tax fees?

Exchanges, Returns and Refunds

• How do your returns and refunds work?
• How do returns work, when paid with Clearpay?
• Can you refund my order to a different card?
• Can't find your returns form?
• My order is incorrect/Missing?
• I have not received my refund

Clearpay

• How can I exchange an item from the sale?
• Clearpay Day Sale!
• Will using this service affect my Credit Score?
• Having trouble?
• What will happen if I miss an instalment?
• How do I pay off the instalments?

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Earth Day

• I have not received my order?
• I had an issue when ordering!
• Terms and Conditions.
• How do I apply the offer?
• Does the offer work with other discounts?

More About Us

• Can you tell me more about the fabric in WUKA underwear?
• Are you available in stores?
• What Charities/Organizations are you working with?
• How sustainable are the pants and are they ethically made?