FAQS

Exchanges, Returns and Refunds

• How do your returns and refunds work?
• Can't find your returns form?
• My order is incorrect/Missing?
• I have not received my refund
• Can you refund my order to a different card?
• How do returns work, when paid with Clearpay?

Buying Help

• What would my size be?
• Are WUKAs suitable for Incontinence?
• Which styles have a high gusset?
• What is the right flow for me?
• Do you have pants suitable for swimming?
• Whats the best style for my teen?

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Need help after placing an order?

• I’ve forgotten to apply the coupon code?
• Can I amend my order once it has been placed?
• I think I have received a faulty pair of pants?
• My WUKA pants have begun laddering on the mesh?

Caring for your WUKA

• What should be done with the pants after they have been used for 2 years?
• Washing and Care Guide
• Smell
• My pants have a brassy stain on the inside gusset?
• I accidentally used fabric softener on/tumble dried my WUKAs, are they ruined?

Delivery & Shipping

• Where do we ship to ?
• Where do we ship to to in EU and what is my shipping charge for ?
• WUKAwear European Website Launch
• I have not received my order
• How much will my shipping cost?
• How long will my order take to arrive?

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More About Us

• What are PFAS?
• Do your period underwear contain PFAS?
• Can I wear this without additional protection?
• Can you tell me more about the fabric in WUKA underwear?
• How sustainable are the pants and are they ethically made?
• Are you available in stores?

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Clearpay

• How do I return or exchange an item purchased with Clearpay?
• Is there a limit to how much I can spend on a single Clearpay transaction?
• How do I pay with ClearPay?
• How do I pay off the instalments?
• What if I can't pay a Clearpay instalment?
• Who can use clearpay?

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