Our Commitment to Your Comfort: The "Confidence Guarantee"
We want you to feel 100% positive about your experience with us. We understand that trying something new can feel like a leap of faith, which is why we offer a transparent and supportive returns policy.
These rights are in addition to your statutory rights under the Consumer Contracts Regulations, which allow you to change your mind and receive a refund up to 14 days after receiving your order, which is 10 working days.
1. New Customer "Trial Period" (40-Day Risk-Free)
We are so confident in the products that we invite first-time customers to put us to the test.
- The Offer: You may open and wear one qualifying product for up to 40 days. If you aren't completely satisfied, we will provide a full refund for that item (excluding original delivery costs).
- To get a refund for trial pairs, if we ask you to return an item, you will be responsible for paying the cost of sending it back to us.
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Eligibility:
- This is your very first order with us.
- It has been 40 days or less since your delivery date.
- You are claiming only one opened/used qualifying product.
- How to Claim: Email our team at hello@wuka.co.uk with your order number.
2. Standard Returns (40-Day Window)
For products outside of the Trial Period, or if you simply changed your mind, we offer a 30-day return window.
- Condition: Items must be in new, unused, and unopened condition with all original packaging and hygiene seals intact.
- What you can do: You may return these items for an exchange, refund or store credit.
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Exclusions: Due to the nature of these products, the following are not eligible for return unless faulty:
- Accessories (Washbags, Laundry bags, etc.)
- Items marked as "Final Sale" or purchased from our Clearance section.
3. Bundles & Multipacks
We want you to find the perfect fit without the stress.
- Opening Packs: You may open and try on one pair from a bundle or multipack over clean pants.
- The Remainder: All other items in the pack must remain unopened and in their original, sealed packaging to qualify for a return or exchange.
🔄 Exchange Policy
You can exchange:
- One opened item (trial policy), and
- Any unopened items within 40 days
- Exchange conditions: Items must be unused with hygiene seals intact.
- Exchanges must be for the same style
- If you would like a different style, please return the item for a refund and place a new order.
4. Important Details
| Policy Aspect | Requirement |
| Return Shipping | Customers are responsible for the cost of return postage. |
| Tracking | We strongly recommend using a tracked service; we cannot be held responsible for lost parcels. |
| Processing | Once your return arrives at our warehouse and passes inspection, we will process your resolution promptly. |
| Paperwork | Please ensure you include your order details/returns form in the parcel so we can identify you. |
For more details, visit: WUKA Delivery & Returns