For the first 40 days after you receive an order, we offer a 100% satisfaction guarantee on your first pair of WUKA pants, this allows you to try them hassle-free. If they don’t fit then you are welcome to exchange for a different size or get a full refund. Unfortunately we don't cover the return(s) postage fee, but we do cover the exchange delivery free.
Returns and Refunds:
Unopened:
A refund and or exchange for all items on order will be offered if all the items are unused, in the same condition & packaging and also unopened.
Opened:
If the packages have been opened/worn and it is within the first 40 days after your order, then you will be eligible for an exchange or a refund for one item of underwear (per customer). If multiple items are bought you will only be eligible for a refund on one pair of underwear.
This policy lasts 40 days. If over 40 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
You must retain the postage receipt for future correspondence, we are not liable for packages getting lost in transit back to us.
More information on what happens once we have received your refund can be found here: https://wuka.co.uk/pages/delivery-return