For the first 40 days after you receive an order we offer a 100% satisfaction guarantee on your first pair of WUKA pants, this allows you to try them hassle free. If they don’t fit then you are welcome to exchange for a different size or get a full refund.
Returns and Refunds:
Unopened:
A refund and or exchange for all items on order will be offered for if all the items are unused, in the same condition and packaging and also unopened.
Opened:
If the packages have been opened/worn and it is within the first 40 days after your order, then you will be eligible for an exchange or a refund for one item of underwear (per customer). If multiple items are bought you will only be eligible for a refund on one pair of underwear.
This policy lasts 40 days. If over 40 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
More information on what happens once we have received your refund can be found here: https://wuka.co.uk/pages/delivery-return